pikeok Privacy Policy

When you register for and use a pikeok account, we collect certain categories of personal information that are necessary to provide our services, verify your identity, process transactions, and comply with applicable legal and regulatory obligations. The categories of data we collect are described below.

1.1 Information You Provide Directly

When you create your pikeok account, make a deposit or withdrawal, contact our support team, or participate in any promotional activity, you may provide us with the following information:

• Identity Data: Full legal name, date of birth, gender, and government-issued identification details (e.g., National ID card number).
• Contact Data: Residential address, email address, and mobile phone number.
• Financial Data: Payment method details, including bKash account numbers, Nagad wallet identifiers, Rocket account details, Upay credentials, bank account numbers (Dutch-Bangla Bank, City Bank), and card details (Visa, Mastercard) — collected and tokenised through our secure payment processing partners.
• Account Credentials: Username and encrypted password (we never store passwords in plain text).
• KYC Documentation: Copies of identity documents, proof of address documents, and proof of payment method ownership submitted during the verification process.
• Communications Data: Records of any correspondence you initiate with our support team via email or live chat, including the content of those communications.

1.2 Information Collected Automatically

When you access and use the pikeok platform, we automatically collect certain technical data about your device, browser, and usage behaviour. This includes:

• Device and Technical Data: IP address, device type (mobile, tablet, desktop), operating system, browser type and version, screen resolution, and device identifiers.
• Usage Data: Pages visited on the Site, games played, bets placed, session duration, click paths, search queries entered within the Site, and features interacted with.
• Transaction Data: Full records of all deposits, withdrawals, bonus claims, bet placements, game rounds, and account balance changes.
• Location Data: Approximate geographic location derived from your IP address. We do not collect precise GPS location data.
• Cookie Data: Data collected through cookies and similar tracking technologies as described in Section 5 of this Privacy Policy.

pikeok uses the personal data we collect for specific, legitimate purposes. We will never use your data in a manner that is incompatible with the purposes for which it was collected. The table below summarises the primary purposes for which we process your personal data.

Marketing Communications: If you have opted in to receive promotional communications from pikeok, we may send you emails or in-platform notifications about new games, bonus offers, seasonal promotions (such as Eid specials, Pohela Boishakh offers, or BPL cricket season campaigns), and account-related updates. You may withdraw your consent to marketing communications at any time by contacting [email protected] or by updating your communication preferences in your account settings. Withdrawal of marketing consent does not affect the lawfulness of processing carried out before the withdrawal.

Automated Decision-Making: pikeok uses automated systems for certain processes, including fraud detection, responsible gaming monitoring (e.g., identifying patterns indicative of problem gambling), and bonus eligibility assessment. Where an automated decision produces a significant effect on your account, you have the right to request human review of that decision by contacting our support team.

pikeok processes your personal data only where a valid legal basis exists. Depending on the purpose of processing, we rely on one or more of the following legal bases:

• Contractual Necessity: Processing is necessary to perform the contract we have with you as a registered pikeok player — for example, to process your deposits and withdrawals, operate your account, deliver gaming services, and provide customer support.
• Legal Obligation: Processing is required to comply with applicable laws and regulations, including anti-money laundering (AML) obligations, Know Your Customer (KYC) requirements, fraud prevention regulations, and record-keeping obligations.
• Legitimate Interests: Processing is necessary for pikeok's legitimate business interests, provided those interests are not overridden by your privacy rights. This includes fraud prevention, platform security, responsible gaming monitoring, service improvement analytics, and internal reporting.
• Consent: Where we rely on your consent to process data — in particular for marketing communications and non-essential cookies — we will seek your explicit consent before processing commences. You have the right to withdraw consent at any time without affecting the lawfulness of prior processing.

pikeok does not sell or rent your personal data to third parties. We may, however, share your data with carefully selected third-party service providers and, in certain circumstances, with regulatory or legal authorities, where doing so is necessary and lawful. All third parties with whom we share personal data are bound by appropriate data processing agreements and confidentiality obligations.

Categories of Third Parties with Whom We Share Data:

• Payment Processors: We share financial data with payment processing partners — including bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, and City Bank — to the extent necessary to process your deposits and withdrawals. Each payment partner operates under their own data processing and security standards.
• Identity Verification and KYC Providers: We may share identity documents and personal details with third-party KYC verification service providers to authenticate your identity and comply with anti-money laundering regulations.
• Game Content Providers: Game providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Ezugi, and Spribe may receive limited session and gameplay data necessary to deliver their games and ensure fair play compliance. These providers are bound by confidentiality obligations and may not use this data for independent marketing purposes.
• Fraud Prevention and Security Partners: We work with specialist fraud detection platforms that process device fingerprint data, IP address data, and transaction patterns to identify and prevent fraudulent activity.
• Analytics Providers: We use anonymised and aggregated usage data with analytics platforms to understand platform performance, identify areas for improvement, and optimise the user experience. No personally identifiable information is shared in this context.
• Legal and Regulatory Authorities: We may disclose personal data to law enforcement agencies, regulatory bodies, courts, or government authorities where required by law, court order, or where we believe disclosure is necessary to protect the rights, property, or safety of pikeok, our players, or the public.

Business Transfers: In the event that pikeok undergoes a merger, acquisition, or sale of all or part of its business assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and of any change in the applicable privacy policy.

International Transfers: Some of our service providers may be located outside of Bangladesh. Where personal data is transferred internationally, pikeok takes appropriate measures — including contractual safeguards — to ensure that your data continues to be protected to the same standard described in this Privacy Policy.

pikeok uses cookies and similar tracking technologies (including web beacons and local storage) to operate the platform, remember your preferences, keep your session secure, and understand how the Site is used. A cookie is a small text file stored on your device by your web browser when you visit a website. Cookies are not programs and cannot carry viruses or malware.

You can control and manage cookies through your browser settings. Most modern browsers allow you to view, block, or delete cookies at any time. Please note that disabling strictly necessary cookies will impair your ability to use the pikeok platform. For detailed instructions on managing cookies in your specific browser, please consult your browser's help documentation.

pikeok retains personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable law. Our data retention periods are set with reference to the nature of the data, the purpose of processing, and relevant regulatory obligations — particularly those relating to anti-money laundering compliance and gaming regulation record-keeping.

• Active Account Data: Personal data associated with your active pikeok account is retained for the full duration of your account's active status.
• Post-Closure Retention: Following account closure (whether initiated by you or by pikeok), we retain your personal data — including transaction records, KYC documentation, and account history — for a minimum period of 5 years from the date of closure, in compliance with AML and record-keeping obligations.
• Marketing Data: If you withdraw consent to marketing communications, your contact details will be removed from our active marketing lists within 30 days. A suppression record may be retained to ensure we honour your opt-out preference.
• Support Communications: Records of customer support interactions are retained for a period of 3 years to assist with dispute resolution and service quality monitoring.
• Analytics Data: Aggregated, anonymised analytics data that cannot be linked to an individual may be retained indefinitely for statistical and product improvement purposes.

When your personal data is no longer required for any of the above purposes, pikeok will securely delete or irreversibly anonymise it in accordance with our internal data destruction procedures. You may submit a data erasure request as described in Section 7 below; however, please note that erasure requests may not be fully honoured where retention is required by law.

pikeok respects your rights with respect to your personal data. Depending on your circumstances and the applicable legal framework, you may be entitled to exercise some or all of the following rights. To exercise any of these rights, please contact our Data Protection team at [email protected] with the subject line "Data Rights Request". We aim to respond to all rights requests within 30 days.

pikeok implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, or alteration. While no system can guarantee absolute security, we are committed to maintaining industry-standard protections and continuously reviewing and improving our security posture.

• Transport Security: All communications between your browser or app and our servers are encrypted using TLS 1.3 with 256-bit SSL certificates. HTTP connections are automatically redirected to HTTPS.
• Password Protection: Account passwords are hashed and salted using modern cryptographic algorithms. pikeok staff cannot view your password in plain text and will never ask for it.
• Access Control: Access to personal data within pikeok's systems is restricted on a strict need-to-know basis. Employees and contractors undergo regular security awareness training and are bound by confidentiality obligations.
• Infrastructure Security: pikeok's servers are hosted in secure, access-controlled data centre environments. Regular security audits, vulnerability assessments, and penetration tests are conducted to identify and remediate potential weaknesses.
• Fraud Monitoring: Automated systems continuously monitor account activity, transaction patterns, and login behaviour for signs of unauthorised access or fraudulent activity. Suspicious activity triggers alerts for immediate human review.
• Incident Response: pikeok maintains a formal data breach response plan. In the event of a security incident affecting personal data, we will act swiftly to contain the breach, assess its scope, notify affected individuals where required, and cooperate fully with any applicable regulatory investigation.

You also play an important role in keeping your account secure. We strongly recommend that you use a strong, unique password for your pikeok account, enable any available two-factor authentication options, and never share your login credentials with any other person. If you believe your account has been compromised, contact us immediately at [email protected].

pikeok reserves the right to update or amend this Privacy Policy at any time. When we make material changes to this policy, we will notify registered players via email and display a prominent notice on the Site for a reasonable period before the changes take effect. The "Last Updated" date at the top of this page will always reflect when the most recent revision was made.

We encourage you to review this Privacy Policy periodically to stay informed about how pikeok protects your data. Your continued use of the pikeok platform after any changes to this policy constitutes your acknowledgement of the updated terms. If you do not agree with any changes, you may close your account by contacting our support team.

This Privacy Policy applies exclusively to data collected and processed by pikeok through the pikeok.com website and any associated mobile applications. It does not apply to third-party websites or services that may be linked from our platform — for example, payment partner portals or game provider platforms. We encourage you to review the privacy policies of any third-party services you access.

Effective Date: 1 January 2026  ·  Last Updated: 1 January 2026  ·  Version: 1.0