Responsible Gaming
at pikeok

At pikeok, we believe that online casino games and sports betting should be an enjoyable leisure activity — not a source of financial stress, anxiety, or harm. Our responsible gaming programme is built on the principle that player wellbeing always comes before revenue. We invest in tools, training, and processes that put you in control of your gaming experience from the moment you register your pikeok account.

pikeok operates exclusively for players who are 18 years of age or older. We apply strict age verification procedures during account registration and KYC (Know Your Customer) review to ensure that minors cannot access our platform. Any account found to belong to a player under the age of 18 will be closed immediately and any winnings forfeited in accordance with our Terms & Conditions.

Our platform is designed to offer entertainment first. We provide fair games powered by certified random number generator (RNG) technology and live dealer experiences from trusted international providers including Pragmatic Play, Evolution Gaming, and Ezugi. Fair play certification and SSL encryption ensure that every game outcome is genuinely random and your data is always protected.

We actively monitor player behaviour patterns using automated responsible gaming systems. Where our systems identify activity that may indicate a player is experiencing difficulties — such as rapidly increasing bet sizes, extended uninterrupted sessions, or repeated failed withdrawal requests — our team will reach out proactively to offer support and information about available tools. This monitoring is conducted confidentially and with the sole purpose of protecting player welfare.

pikeok strictly enforces an 18+ age policy across all products and services on the platform. Gambling is not suitable for, and is not permitted to, anyone under the age of 18, regardless of whether they reside in Dhaka, Chittagong, Sylhet, Khulna, or any other location in Bangladesh.

During registration, all players are required to confirm that they are at least 18 years of age. As part of our KYC process, we verify identity using government-issued identification documents including the Bangladesh National ID card. Where age cannot be satisfactorily verified, account access and withdrawal of funds will be suspended pending successful verification.

• Players must be 18 years or older to register and play on pikeok.
• All accounts undergo identity and age verification before withdrawals are processed.
• If pikeok reasonably suspects that a player may be under 18, the account will be suspended pending age verification.
• Any account confirmed to belong to a minor will be permanently closed and all deposits returned to the original payment method where legally permissible.
• Winnings generated by a player found to be under 18 will be forfeited.

pikeok empowers players to manage their gambling budget by setting deposit limits on their accounts. Deposit limits allow you to define the maximum amount of money you are willing to deposit into your pikeok account over a specified time period. This is one of the most effective tools available for preventing overspending and maintaining financial control.

Deposit limits can be set for the following periods:

• Daily Limit: The maximum total amount you can deposit in any single calendar day (Bangladesh Standard Time, BST UTC+6).
• Weekly Limit: The maximum total amount you can deposit across any rolling 7-day period.
• Monthly Limit: The maximum total amount you can deposit across any rolling 30-day period.

Limits apply across all payment methods — whether you deposit via bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, or City Bank. Once a limit is reached, further deposits will be declined until the relevant period resets or the limit is adjusted.

Sometimes you may feel like you need a short break from gaming without committing to a full self-exclusion. pikeok's time-out feature allows you to temporarily suspend your account for a defined period. During a time-out, you will not be able to log in, place bets, or make deposits. Pending withdrawals will continue to be processed normally.

Available time-out durations are:

• 24 Hours — A short overnight break to reset your mindset.
• 48 Hours — A weekend cooling-off period.
• 7 Days — A full week away from the platform.
• 30 Days — A one-month pause for more extended reflection.

Time-out requests are actioned immediately by our support team. Once a time-out is active, it cannot be reversed or shortened before the chosen period expires. When the time-out ends, your account will be reactivated automatically and you will be able to log in as normal — however, we will send you a brief responsible gaming reminder before your first session resumes.

If at the end of a time-out period you feel that you still need more time away from gambling, we strongly encourage you to request an extended time-out or consider our self-exclusion option described in Section 5. You can initiate a time-out at any time by contacting our 24/7 support team at [email protected].

Self-exclusion is the strongest responsible gaming tool available on pikeok. It is designed for players who feel that their gambling has become problematic and who want to permanently or semi-permanently remove access to the platform. pikeok takes self-exclusion requests extremely seriously — they are processed as a priority and treated with full confidentiality.

When you request self-exclusion:

• Your account is fully blocked within 24 hours of your request being received.
• You will not be able to log in, deposit, place bets, or access any gaming content during the exclusion period.
• Any remaining balance in your account at the time of exclusion will be held securely. You may request a withdrawal of your balance by contacting support — this will be processed after identity verification.
• pikeok will immediately remove you from all marketing lists. You will not receive promotional emails, bonus offers, or any other marketing communications during your self-exclusion period.
• Self-exclusion is available for a minimum period of 6 months, and for periods of 1 year, 3 years, or permanently.
• Requests to end a self-exclusion before the chosen period expires will not be actioned. After the minimum period has elapsed, a 7-day cooling-off reflection period applies before reinstatement is considered.

To request self-exclusion, contact our responsible gaming team directly at [email protected] with the subject line "Self-Exclusion Request". Please include your registered username and the duration of exclusion you are requesting. Our team will confirm activation within 24 hours.

Problem gambling can affect anyone — regardless of income, background, or experience with online gaming. It often develops gradually, making it difficult to recognise in yourself or in someone close to you. Being informed about the warning signs is the first step toward getting help.

Problem gambling is generally defined as gambling behaviour that disrupts your personal life, financial stability, work, or mental health. It is not simply about how much money you spend — it is about the impact gambling has on your life overall.

If you recognise several of the above signs in your own behaviour, we strongly encourage you to reach out for support. You are not alone, and help is available. pikeok's support team is available 24/7 and can connect you with the right resources and account tools to help you regain control.

Answer the following questions honestly to help assess your current relationship with gambling. If you answer "Yes" to three or more questions, we recommend contacting our support team or a professional counselling service to discuss how we can help.

If you feel that gambling is becoming a problem for you or someone you care about, please do not hesitate to seek help. Reaching out early makes a significant difference. pikeok's own support team is available around the clock, and there are additional resources you can turn to for confidential advice and counselling.